Frequently Asked Questions

How do I place an order?

Select the item you want, choose your size and add it to your cart. Once you’re ready, proceed to checkout following the steps provided. You will receive a confirmation by email.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard), PayPal and Klarna. All payments are processed securely with SSL encryption.

How long does delivery take?

Shipments within Europe take 3–7 business days. International shipments may take 7–14 business days. You will receive an email with your tracking number.

Can I return or exchange an item?

We have a 14-day returns policy from the date of receipt. Items must be in perfect condition, unworn and with all original labels. Please write to info@sandrasalvat.com to start a return.

How do I know which size is right for me?

Each product includes measurement information in the description. If you’re unsure, write to us and we’ll help. Our garments follow European sizing.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs are calculated automatically during checkout. Import taxes and duties are the buyer’s responsibility.

How can I contact you?

Write to us at info@sandrasalvat.com or call us at +49 170 1871337. We respond within 48 hours.